Privacy Policy

1. Introduction

ProposalVid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video proposal platform and related services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and password when you create an account
• Profile Information: Business information, logo, and branding materials
• Content: Video proposals, documents, presentations, and other content you upload
• Contact Information: Client names, email addresses, and company details you add to the platform
• Payment Information: Billing details processed securely through our payment provider Stripe
• Communications: Messages, feedback, and support requests you send to us

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken within the Service
• Device Information: Device type, operating system, browser type and version
• Log Data: IP address, access times, and referring URLs
• Cookies and Tracking: See our Cookie Policy for detailed information
• Analytics Data: Video engagement metrics, view duration, and interaction patterns

2.3 Information from Third Parties

• Authentication Providers: If you sign up using Google or other providers
• Payment Processors: Transaction information from Stripe
• Analytics Services: Aggregated data from our analytics providers

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, maintain, and improve our Service
• To process your transactions and manage your subscription
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and security threats
• To provide you with news and information about our Service (with your consent)
• To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

4.1 Service Providers

We share information with third-party service providers that help us operate our Service:

• Supabase: Database and authentication services
• Stripe: Payment processing
• Vercel: Hosting and infrastructure
• Email Providers: For transactional emails

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our Service and as described in this Privacy Policy. We will also retain and use your information to the extent necessary to:

• Comply with our legal obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights and Choices

7.1 Access and Portability

You have the right to access and receive a copy of your personal information.

7.2 Correction

You can update or correct your account information through your dashboard settings.

7.3 Deletion

You can request deletion of your account and personal information by contacting us.

7.4 Marketing Communications

You can opt out of marketing emails using the unsubscribe link in any marketing message.

7.5 Cookies

You can manage cookie preferences through our cookie consent banner or your browser settings.

7.6 Do Not Track

We do not currently respond to Do Not Track browser signals.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

9. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access, update, or delete your personal information
• The right to rectification and data portability
• The right to object to or restrict processing
• The right to withdraw consent at any time
• The right to lodge a complaint with your local supervisory authority

Our legal basis for processing your information includes consent, contract performance, legal obligations, and legitimate interests.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through the Service.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: